At Boundless Health we love feedback; good, bad or ugly. We realise your
feedback is the best way to find out what we are doing right, and in what
areas we could be serving you better. If you do have a suggestion or
complaint we want you to know that we take it very seriously. That is why
we have outlined our 'how we handle feedback' below.

Our three step process

Step one
We love good ideas and if you have a suggestion Boundless Health will
always give it all due consideration. If at all possible we will make changes
so that everyone within the Boundless Health community can benefit.

We will always acknowledge your feedback and where appropriate notify
you of any action taken as a result of your suggestion.

If your feedback is about any issue directly relating to your satisfaction,
Boundless Health will always aim to respond within one working day.
The response will preferably come from the person most able to resolve
your issue unless you advise Boundless Health otherwise.

This person will clarify and confirm what your concern is. Once this is
clear between both parties the Boundless Health representative will make
a suggestion(s) as to how the issue can be quickly and effectively resolved.
If you have a preferred solution, they will be pleased to hear this. We
are always very keen to resolve the matter to your complete satisfaction.

If the Boundless Health representative can do this, they will. If the
request is beyond their authority or capability he/she will suggest other
alternatives. If this is not satisfactory then the issue will be forwarded
to a more senior team member. It is always our aim to solve any issues
quickly and effectively, preferably at the first point of contact if at
all possible.

Step two
The senior team member will then investigate the issue. The outcome of
this investigation will be reported to you and appropriate action recommended.
This should occur within 7 working days from when the issue was escalated.
If you remain dissatisfied, Boundless Health home office will then assist
in finding a solution through options such as conciliation, mediation or
further negotiation.

Step three
If Boundless Health cannot resolve the issue, the issue is then referred
to an independent agency such as Fitness Australia, or some other alternative
resolution procedure.

By explaining our processes in detail, we at Boundless Health hope that
you will have confidence in our ability to make your experience of
"fitness and fun" with Boundless Health an absolute success over an extended
and healthy period of time.

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